The Spiral of Silence
According to the theory of the spiral of silence, our desire to fit in with others means we will speak up if we think our opinion will be popular, or avoid expressing an opinion if it is unpopular.
The feedback loop means each time someone voices a popular opinion, the positive feedback from the group reinforces the feeling that it is safe to do so. Conversely, receiving a negative response for a divergent opinion will strengthen the view that they should avoid expressing it.
SIMILAR ARTICLES & IDEAS:
Most companies hire the smartest people they can find, as they look for candidates who can provide innovative ideas, do the best kind of ‘coding’ or make a great presentation/report.
Geniuses: An organization filled with genius-level workforce won’t have people learning from each other, turning into an anti-social organization full of isolated, lonely performers.
Butterflies: Socially adept workers pollinate good ideas and spread innovation around, even ideas that may not be concrete, brilliant or easily visible. This makes the butterflies an essential part of the pollination of information in the organization, creating a healthier, more productive environment.
Jootsing means “jumping out of the system."
Philosopher Daniel C. Dennett describes the process of understanding a system in order to step outside of it as “jootsing,” using a term coined by Douglas Hofstadter.
The concept of jootsing shows us that constraints and restrictions are essential for creativity.
Most of us say we want to be creative—and we want the people we work with and for to be creative. The concept of jootsing reveals why we often end up preventing that from happening. Creativity is impossible without in some way going against rules that exist for a good reason.
Just like a chain is only as good as its weakest link, a product or service is only as good as they are when they malfunction or break.
We all are programmed to focus on the winning streak, skyrocketing valuation, and great success. What is more instructive and enlightening is to observe what happens during the rough times.
From a customer's standpoint, the reputation of a company is made or broken during the time there is a problem or a crisis.
If a faulty product or service results in endless customer care calls that lead nowhere or jumping legal loops, then the customers will take their business to some other company.