Insert questions into a conversation at the right time - Deepstash
Handling Difficult People

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How to communicate effectively with difficult people

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Handling Difficult People

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Insert questions into a conversation at the right time

As you listen, questions will come up in your head. But asking questions can interrupt the other person's thinking and derail a conversation.

  • Always attend and reflect before you ask a question.
  • When you do ask a question to encourage dialogue, use open-ended questions that cannot be answered with a yes or no. Keep the questions simple without trying to impress them with your exceptional question.
  • Stay neutral in tone and content. A loud tone can come across as judgment.

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The essential skill of listening

The essential skill of listening

Listening is essential if you want to have a meaningful exchange with another person.

When you listen in a way that the other person feels heard, they are more likely to relax, open up and share information with you.

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Nonverbal attending

Nonverbal attending means giving someone your full attention without speaking.

  • Keep your body open to the other person. Try to be relaxed, and lean forward a bit if you're sitting.
  • Maintain eye contact without looking like you are stari...

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How to signal you are truly listening to someone

Reflecting means repeating or rephrasing key content or meaning from the other person.

Instead of saying, "I hear you," summarise and paraphrase the content confirming that you heard them and that you accurately understood them. If you didn't quite understand wha...

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harzaa

I like movies and books. I eat the pizza crust. Coffee addict.

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7. Ask Questions

The key, however, is to ask open-ended questions . That is, ask questions that don’t have a simple “yes or no” answer.

It’s the difference between Do you like living here? and What do you think about living here? Or the difference between Where did you...

Asking The Right Questions

If we want to do things that haven’t been done or learn things that have never been learned — in short, be more creative — we must learn to ask the right questions, ones so good that they’re half-answered in the asking. And to do that, it might help to understand the process.

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Turn Small Talk Into Intriguing Talk

Turn Small Talk Into Intriguing Talk

  • Twist a “light topic” with a serious tone: use what you already know to ask more personal questions or go deeper into topics.
  • Play it straight: admit that you don’t like to chit-chat, and have a few discussion topics or questions ready to toss out.
  • Issue an i...

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