Insert questions into a conversation at the right time
As you listen, questions will come up in your head. But asking questions can interrupt the other person's thinking and derail a conversation.
- Always attend and reflect before you ask a question.
- When you do ask a question to encourage dialogue, use open-ended questions that cannot be answered with a yes or no. Keep the questions simple without trying to impress them with your exceptional question.
- Stay neutral in tone and content. A loud tone can come across as judgment.
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