As you listen, questions will come up in your head. But asking questions can interrupt the other person's thinking and derail a conversation.

• Always attend and reflect before you ask a question.
• When you do ask a question to encourage dialogue, use open-ended questions that cannot be answered with a yes or no. Keep the questions simple without trying to impress them with your exceptional question.
• Stay neutral in tone and content. A loud tone can come across as judgment.