Learn more about communication with this collection
How to communicate effectively with difficult people
How to handle conflict
How to stay calm under pressure
Insert questions into a conversation at the right time
As you listen, questions will come up in your head. But asking questions can interrupt the other person's thinking and derail a conversation.
- Always attend and reflect before you ask a question.
- When you do ask a question to encourage dialogue, use open-ended questions that cannot be answered with a yes or no. Keep the questions simple without trying to impress them with your exceptional question.
- Stay neutral in tone and content. A loud tone can come across as judgment.
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The essential skill of listening
Listening is essential if you want to have a meaningful exchange with another person.
When you listen in a way that the other person feels heard, they are more likely to relax, open up and share information with you.
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Nonverbal attending
Nonverbal attending means giving someone your full attention without speaking.
- Keep your body open to the other person. Try to be relaxed, and lean forward a bit if you're sitting.
- Maintain eye contact without looking like you are stari...
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How to signal you are truly listening to someone
Reflecting means repeating or rephrasing key content or meaning from the other person.
Instead of saying, "I hear you," summarise and paraphrase the content confirming that you heard them and that you accurately understood them. If you didn't quite understand wha...
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4.79K reads
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7. Ask Questions
The key, however, is to ask open-ended questions . That is, ask questions that donât have a simple âyes or noâ answer.
Itâs the difference between Do you like living here? and What do you think about living here? Or the difference between Where did you...
Asking The Right Questions
If we want to do things that havenât been done or learn things that have never been learned â in short, be more creative â we must learn to ask the right questions, ones so good that theyâre half-answered in the asking. And to do that, it might help to understand the process.
...
Turn Small Talk Into Intriguing Talk
- Twist a âlight topicâ with a serious tone: use what you already know to ask more personal questions or go deeper into topics.
- Play it straight: admit that you donât like to chit-chat, and have a few discussion topics or questions ready to toss out.
- Issue an i...
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