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Moving from in-person to remote customers
Travel restrictions and safety concerns irrevocably changed the ability for companies to bond with clients and customers. Many companies still are trying to figure out a good way to connect with clients over virtual platforms.
The lack of in-person interaction makes it much harder for seasoned salespeople and customer-relationship managers to "read the room." It results in missed opportunity and causes a loss in the ability to discover new and transformational ideas and products together.
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Because remote work is likely to persist in some form, business leaders charged with nurturing customer relationships must find a new way to build and grow transformational partnerships.
- Rediscover the art of business relationships: We need to make time to socialize....
There are certain personality archetypes in every business partnership.
- The decision-makers: In person, around a table, decision-makers are easy to identify. Virtually, it can be challenging to identify the decision-makers and to identify what they need to make thos...
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... consider:
- More than 70% of leaders say their teams do not collaborate on their most important business problems, and 70% say their teams are conflict avoidant.
- 2 in 5 leaders believe that members of their team have developed caring, trusting, or supportive rela...
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COVID-19 caused millions of people to leave the workforce, leading to the Great Resignation. A secondary wave of reevaluation has hit the workforce, causing more workers to quit their jobs and creating labour shortages, especially in IT, software engineering and healthcare.
Economis...
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During the pandemic and the switch to working from home, companies need ways to keep their teams focused and maintain a sense of togetherness.
But in most cases, virtual team building feels more agonising than the real thing. It is also inherently flawed.
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