Remote work: build trust and develop important relationships

Because remote work is likely to persist in some form, business leaders charged with nurturing customer relationships must find a new way to build and grow transformational partnerships.

• Rediscover the art of business relationships: We need to make time to socialize. Starting a call 10 minutes early for anyone who wants to catch up can allow for the conversations that would typically happen at in-person gatherings.
• Get creative: Because you're saving money by not entertaining, other creative ways can be found to impress your partners while still building your relationships, such as a virtual studio tour.
• Demonstrate empathy: The world has also changed for the decision-makers, skeptics, and trailblazers. Ensure to find time to ask them about their internal relationships.