The importance of giving feedback

The importance of giving feedback

Giving feedback to your employees is good for a number of reasons:

  • It allows people to hone their work in a quick and efficient manner;
  • It opens up the opportunity for them to learn from a more experienced worker;
  • It motivates them to go to work and finish tasks.

However, invigorating a healthy culture of providing feedback is a task in itself. It can feel intimidating and a lot like criticism but if done correctly, it allows a comfortable environment that is open for discussion.

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Communication

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DO:

  • Establish a set schedule for everyone in the team to participate for quick updates and feedback.
  • Ask the important questions like: What did you do yesterday? What will you do today? Is anything in your way?

DON'T:

  • Don't prolong the check ins. It isn't the time to discuss what would be discussed for a meeting.
  • Don't keep seated. Stand up, get on your feet and keep your body moving to get energy flowing.

DO:

  • Include everyone who participated in the project.
  • Try to consider using a survey to get everyone's perspective.
  • Use this as an opportunity to have everyone integrate what they have learned from the project.

DON'T:

  • Forget to reflect on the humps that happened during the project and discuss what could've been done better.

Here is how to give feedback to poorly-made projects:
DO:

  • Have a moderator that is impartial for the discussion that can set ground rules for a better flowing conversation.
  • Focus on the timeline of events and facts.

DON'T:

  • Finger point. Instead, send an e-mail containing the summary of the postmortem in a professional manner.
  • Finish the session without clarifying lessons learned and next step actions.

DO:

  • Schedule the meetings early, midway, and at the end of every project to provide in-depth feedback.
  • Don't be shy to bring in experts from other teams.
  • Set an official facilitator and set ground rules for the conversation.

DON'T:

  • Don't overcrowd the meeting. Less than seven is advised.
  • Don't set up a meeting for a finished project, unless there are revisions needed to be done.
  • Don't let the conversation get flooded by too many ideas, only list down those that are important.

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RELATED IDEAS

Negative Feedback
Negative feedback is a more important component of the feedback cycle than positive feedback. 92% of people say in a study that negative feedback improves workplace performance.

To do it right:

  • Check how it will impact the individual
  • Make it guidance or advice
  • Be direct
  • Let it be an area of improvement information
  • Build a culture of trust.

8

IDEAS

The purpose of giving feedback is to improve the situation or the person's performance. You won't accomplish that by being harsh, critical or offensive.

You'll likely get much more from people when your approach is positive and focused on improvement. That's not to say feedback always has to be good, but it should be fair and balanced. 

Feedback

Feedback provides an opportunity to gain insights about a person's personal and professional actions.
Without feedback, we will move in the same direction without realizing our shortcomings. With feedback, we can incorporate outside suggestions and improve accordingly.

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