Ideas from books, articles & podcasts.
The more prepared you are, the easier it will be to stay even tempered and not get flustered, and therefore deliver a more solid critique.
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When having a difficult conversation, be direct and get to the point quickly.
Difficult conversations become even more difficult when the delivery is complicated.
Most of the time, the person you're talking to knows that a critique is coming, so rather than dancing around...
Illustrating what a positive outcome looks like gives the employee something solid to work towards, and helps them un...
The more clarity you can provide, the better the critique will be received during a difficult conversation.
Be honest and thorough with your feedback, and fully clarify why you're having the conversation. Offer as many concrete examples as possible so the person understands you'...
Clearly explain the reason for the conversation, the specific critique, and then offer suggestions to improve.
Even if the conversation is to fire an employee, you should still offer a suggestion that will help them improve in their next job.
Nothing is worse than deliver...
When emotions start to take over, remind yourself that the more in control you are of your emotions, the better you'll be able to deliver the message.
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High-performing organizations deliver roughly five times as many positive statements (supportive, appreciative, encouraging) as negative ones (critical, disapproving, contradictory). That’s because our brains focus on negative feedback more than positive feedback.
Correct your emp...
Difficult conversations at work are inevitable, whether you're a leader addressing a team member's performance or an employee unhappy about a situation with your boss. Remote working adds another layer of difficulty.
Many people would rather leave than talk to their boss. However, i...
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