Describe, don’t define

Leaders should choose a decision-making model before moving into problem-solving.

Good choices at defining moments on important matters make all the difference for people, organizations, and societies. Every time you are in front of a defining and complex problem, you have...

When you discover problems, don't compose an email with a long explanation, opinion or instruction as this will make co-workers less inclined to take ownership.

Instead, use one or two sentences to describe the situation, then ask a single question and let the team contribute.

A habit is a routine or behavior that is carried out repeatedly and most of the time automatically.

When you are faced with a problem repeatedly, your brain starts to automate the process of solving it. Your habits are sets of automatic solutions that solve the pro...