Describe, don’t define

Leaders should choose a decision-making model before moving into problem-solving.

Good choices at defining moments on important matters make all the difference for people, organizations, and societies. Every time you are in front of a defining and complex problem, you have...

When you discover problems, don't compose an email with a long explanation, opinion or instruction as this will make co-workers less inclined to take ownership.

Instead, use one or two sentences to describe the situation, then ask a single question and let the team contribute.

Solving problems has to start with getting an accurate picture of reality and then deciding what to do about it. 

Forming opinions before trying to get all of the facts straight leads to bad decisions, poor choices, and further frustration down the line. In many cases, it exacerbates the pr...