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How to set clear objectives
How to follow up after a meeting
How to manage time effectively
Describe, don’t define
Good problem-solving starts with an accurate description of the situation. Not with a definition.
If you start defining the problem (for e.g, calling it an “accounting problem” or a “marketing problem”) you define the range of solutions that you will consider.
So, instead of defining the problem, describe the situation.
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Optimal problem-solving meetings
- Schedule them early, before people have used up their thinking and attention on less important things.
- Eliminate distractions: put laptops and phones on a table at the back.
- For serious problems, do more than one meeting....
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For a solid description of a situation
- Get the story of the problem - a timeline with its evolution.
- Make lists of what you know and what you need to investigate.
- Ask the journalist’s basic questions: who, what, when, where, and why.
- Refine you...
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Traveling can make you smarter, more creative and improve your problem-solving abilities.
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Deciding how to make good choices
Leaders should choose a decision-making model before moving into problem-solving.
Good choices at defining moments on important matters make all the difference for people, organizations, and societies. Every time you are in front of a defining and complex problem, you have...
Don’t answer, ask
When you discover problems, don't compose an email with a long explanation, opinion or instruction as this will make co-workers less inclined to take ownership.
Instead, use one or two sentences to describe the situation, then ask a single question and let the team contribute.
Habits are mental shortcuts
A habit is a routine or behavior that is carried out repeatedly and most of the time automatically.
When you are faced with a problem repeatedly, your brain starts to automate the process of solving it. Your habits are sets of automatic solutions that solve the pro...
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