Conflict in leadership and life is unavoidable. Instead of seeing conflict as something to be avoided, see it as an opportunity to achieve greater levels of fulfilment.

• Take the time to really listen before you jump into the conversation.
• Pause before you speak. Instead of reacting instinctively, take a deep breath to realign yourself before responding.
• Press your internal "reset" button. Pause, take stock, breathe deeply, then determine the "right" next move.
• Change the way you view your world. Use your emotions as a gauge to help you understand when your needs are met, and when they are not.
• Clearly define your intentions. Being able to articulate your intentions effectually increase your chances of achieving what you want.
• Be mindful of body language. Over 90% of our communication with others is nonverbal.