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How to handle and learn from mistakes
The benefits of psychological safety in a workplace
The importance of empathy and active listening
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Conflict in leadership and life is unavoidable. Instead of seeing conflict as something to be avoided, see it as an opportunity to achieve greater levels of fulfilment.
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Constructive conflict can lead to positive growth and transformation, along with the capacity for understanding ourselves and the world around us. It is helpful to recognize the reasons why we wish to avoid conflict.
For example:
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"Issues that aren’t talked out get acted out in snide remarks and innuendoes, higher absenteeism and turnover, and lower productivity and engagement. When you are discussing something sensitive, what is left unsaid is often what the conversation really needs to be about."
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