Leaders Can Build Workplace Resilience by Exposing Their Team to Suffering

Buckingham says resilience levels increase the more intimately exposed your team members are to suffering. They looked at people who had personal connections affected by Covid-19 to prove this.

“Instead of downplaying the reality, tell it to us straight. Don’t rush us back to normal in an effort to assuage our fear and anxiety. Instead, describe in detail what the threat actually is." - Marcus Buckingham