Humour is a way to break through the tension barrier.
Research shows that humour is a fabulous tension breaker in the workplace. People who laugh in response to a conflict tend to shift from convergent thinking where they can see only one solution, to divergent thinking where multiple ideas are considered.
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"Divergent thinking isn't the same as creativity. I define creativity as the process of having original ideas that have value. Divergent thinking isn't a synonym but is an essential capacity for creativity. It is the ability to see lots of possible answers to a question, lots of possible ways...
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