Dealing with a chronic complainer: Listen and nod
Validation is the key to shutting down a complainer initially.
Do not roll your eyes or check your email. Rather say things like "I hear you." Complainers can wear themselves out in five minutes unless you ignorantly add fuel to the fire by suggesting a solution. Then the complaining will last much longer.
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Dealing with a chronic complainer: Validate, sympathize, deflect, redirect
- Validate: Now that you've shown them you're listening, you can deploy the ultimate weapons for shutting chronic complainers down.
- Next, it's time to sympathize. Try to make it as authentic as possible. Avoid all sarcasm as they will notice it, and...
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