Influence

You can influence people and circumstances, but you can't force things to go your way:

• To have the most influence, focus on changing your behavior. Be a good role model and set healthy boundaries for yourself.
• When you have concerns about someone else's choices, share yo...

We’ve all experienced it: a sense of frustration when you’re accountable for delivering value without having any authority over the people that are critical to delivering that value. Whether it’s stakeholders, customers, developers, designers, there’s only so much we can do to influence and creat...

First impressions influence people’s perceptions even after they meet in person, but there are ways to reverse a bad first impression.

For example, if someone views you negatively, you can help them see your behavior in a new context.