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Emotional Intelligence | SkillsYouNeed

Benefits of a higher EQ

  • Ease in forming and maintaining interpersonal relationships and in ‘fitting in’ to group situations.
  • A better understanding one's own psychological state, which can include managing stress effectively and being less likely to suffer from depression.

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Emotional Intelligence | SkillsYouNeed

Emotional Intelligence | SkillsYouNeed

https://www.skillsyouneed.com/general/emotional-intelligence.html#

skillsyouneed.com

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Key Ideas

Emotional Intelligence( EQ/EI)

Is the measure of an individual’s abilities to recognise and manage their emotions, and the emotions of other people, both individually and in groups.

Benefits of a higher EQ

  • Ease in forming and maintaining interpersonal relationships and in ‘fitting in’ to group situations.
  • A better understanding one's own psychological state, which can include managing stress effectively and being less likely to suffer from depression.

IQ and EQ

There is no correlation between IQ and EQ scores.

IQ has no connection with how people understand and deal with their emotions and the emotions of others (EQ). 

You simply can’t predict emotional intelligence based on how smart someone is.

Elements of Emotional Intelligence

  • Self-awareness: emotional awareness, self-assessment, self-confidence;
  • Self-regulation: self-control, trustworthiness, conscientiousness, adaptability, innovation;
  • Motivation: achievement drive, commitment, initiative, optimism;
  • Empathy: understanding others, service orientation, leveraging diversity, political awareness;
  • Social skills: influence, communication, conflict management, leadership, change catalyst, collaboration and cooperation.

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The 4 core skills of emotional intelligene
The 4 core skills of emotional intelligene

Personal competence:

  • Self-Awareness: perceive your emotions and stay aware of them as they happen.
  • Self-Management: use awareness of your emotions ...
EQ and performance

Emotional intelligence is the strongest predictor of performance.

Your emotional intelligence is the foundation for a host of critical skills—it impacts most everything you do and say each day.

Emotional intelligence
Emotional intelligence

It's the ability to accurately perceive your own and others’ emotions, to understand the signals that emotions send about relationships, and to manage your own and others’ emot...

The 5 components of EI

  1. Self-Awareness: understanding of one’s emotions.
  2. Self-Regulation: it frees us from being prisoners of our feelings.
  3. Motivation: having an intrinsic desire to achieve things.
  4. Empathy: the ability to understand emotions of other people.
  5. Social Skill:  the ability to build rapport and manage relationships.

There are 3 types of empathy
  • Emotional empathy: “You feel awful? Then I feel awful too!”
  • Cognitive empathy: “I understand that you are feeling awful. That must suck.”
  • Compassion: “You feel awful? I feel for you. How can I help?”

Compassion is what we focus on for emotional intelligence.

Use assertive communication

Assertive communication allows us to take responsibility for ourselves and our actions without judging or blaming other people.

Emotionally intelligent people know how to communicate ...

Respond instead of reacting

The emotionally intelligent person knows how to stay calm during stressful situations. 

They don't make impulsive decisions and understand that in times of conflict the goal is a resolution.

Utilize active listening skills

Emotionally intelligent people make sure they understand what is being said before responding. 

They also pay attention to the nonverbal details of a conversation. This prevents misunderstandings, allows the listener to respond properly and shows respect for the person they are speaking to.

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EQ and performance

Emotional intelligence (EQ) is the key attribute that distinguishes outstanding performers and is the leading differentiator between employees whose IQ and technical skills are approximately...

Grow your emotional intelligence
  • Be honest with yourself about your strengths and weaknesses
  • Acknowledge any stress or anxiety you’re feeling and resolve it before moving forward
  • Don’t take everything personally, and strive to accept other’s actions as a reflection of them instead of you
  • Be proactive, not reactive
  • Be sensitive to emotional signals (tone of voice, body language, eye contact to understand your counterpart).
Emotional Intelligence Matters
EQ is not only the ability to identify and manage your own emotions, but it’s also the ability to recognize the emotions of others.
Manage your negative emotions
When you’re able to manage and reduce your negative emotions, you’re less likely to get overwhelmed. 

If someone is upsetting you, don’t jump to conclusions. Instead, allow yourself to look at the situation in a variety of ways. Try to look at things objectively so you don’t get riled up as easily. 

Be mindful of your vocabulary

Emotionally intelligent people tend to use more specific words that can help communicate deficiencies, and then they immediately work to address them. 

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Emotional intelligence

EQ is the ability to objectively assess one’s own emotional state, avoid becoming emotionally compromised, being attentive to the emotional states of others, and being able to use all of this to...

Emotional intelligence and success

EQ relates to many skills crucial for long-term success:

  • Perseverance: not being brought low by a single setback;
  • Social perception: being able to understand and empathize with others;
  • Communication: the ability to talk with and understand others clearly and concisely;
  • Persuasion: being able to convince others to follow a course of action or cooperate; and
  • Cooperation: the willingness and ability to effectively work with others for the good of the team.
EQ and leadership
To effectively lead others and meet long-term goals (such as improving sustainability), leaders need to be able to influence others and get them to commit to a course of action. 

Without the ability to understand and engage with others on an emotional level, leaders are not as effective at producing results for the organization as a whole.

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Emotional Intelligence (EI)
Emotional Intelligence (EI)

EI means the mastery of emotional competencies. 

That includes self-awareness, self-management, social awareness, and relationship management.

Questions to Measure EI in interviews
  • How do you establish trust? An environment with trust promotes higher working engagement
  • If you worked for your top competitor, how would you beat yourself?  This question could show the candidate's ability to put the good of the organization ahead their own pride.
  • Can you use a belief statement to explain the value of what we offer? Ask a belief statement that gets at the heart of what an organization or team offers.
Using Emotion to Influence

Whether it is the public speeches of Martin Luther King Jr. or even Adolf Hitler, emotional intelligence is at play to persuade and influence the mass audience.

The world's most influential l...

Emotion Overshadows Content

When an emotionally charged speech is given, the people hearing it surprisingly do not give much attention to the content. They only seem to recall the raw emotional power and do not scrutinize the message that is conveyed.

The Dark Side of EI

People having psychopathic tendencies and self-serving purposes can use Emotional Intelligence (EI) as a weapon to manipulate others.

Example: Some office team members demean and embarrass their colleagues, using emotion to hurt their psyche.

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Leaderships skills related to EQ
  • Working to inspire and motivate those around;
  • Focus on collaboration between team members, which creates synergy and a better experience for employees;
  • “Walking the talk,...