6 Power Tips for Having a Tough Conversation
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If leadership is your job, you can’t walk away from them. Because they're part of your job.
These are conversations about performance and behavior. Most bosses dread them.
The Non-violent communication (NVC) process begins with neutral observation.
In conversations, this is most easily done by recapping what someone has said, without emotional input.
For NVC, talk feelings, not issues.
The hard part in nailing this step is expressing only your own emotional turmoil, rather than translating your emotions into blame.
Describing feelings of concern, fear, heartbreak, rage, dismay, or confusion are useful.
In a heated conversation, returning to identifying needs can remove roadblocks.
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1:1 meetings matter. It is important to nurture that essential employee-manager relationship. But it still not easy to get right.
Under pressures, managers are still juggl...
The goal of an effective 1:1 is not an update from your direct report or for you to lay down some instructions. It's a conversation. It's a chance to hear about your direct reports' ideas for your product, their career goals, and possibly their opinion of their performance.
Keep a list of three potential topics ready for discussion. When they say they have nothing to discuss, you can jumpstart the conversation with one of your items.
Your most precious resource is your own time and energy. When you spend it on your team, it helps build healthy relationships.
Your job as a manager isn't to give advice or 'save the day.'' It's to empower your reports to find the answer themselves. If you want to understand what's going on, ask. Let her lead the conversation while you listen and probe.
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