Power tips for tough conversation
- Build positive relationships: Pat people on the back more than kicking them in the pants;
- Tell people they matter by being prepared when they show up
- Choose an effective location - a neutral space or take a walk.
- Stay open: Prepare, but don’t script everything you plan to say.
- Get to the point quickly.
- Turn to the future quickly: State the issue, give an example, declare your positive intention for them and ask, “How might you improve in this area?”
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