Characteristics of Crisis Negotiation - Deepstash

Characteristics of Crisis Negotiation

  • High stakes, including communication towards conflict resolution.
  • Unpredictable.
  • Heightened negative emotions, often leading to conflict escalation.
  • Multiple parties and teams are involved.

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MORE IDEAS FROM What is Crisis Management in Negotiation? - Harvard Law School

5 Steps for Effective Crisis Negotiation
  • Prepare for crisis: Good crisis-management plans predict and set mechanisms to deal with and minimize the effects of disputes.
  • Establish ground rules: This establishes a foundation for trust, and disincentivizes extreme demands.
  • Confront emotions head-on: Listen to your counterpart's demands aiming to identify his underlying motivations. Active-listening techniques, such as self-disclosure, paraphrasing, and supportive remarks may help.
  • Don’t rush the process: Strong emotions have a tendency to de-escalate over time, which may lead to lighter demands.
  • Strengthen the relationship: establishing positive bonds helps both parties to see what would satisfy its counterpart.

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RELATED IDEA

  • Integrative negotiators: create value between negotiating counterparts.
  • Distributive negotiators: maximize their claim to value in the negotiation at hand.
  • Crisis negotiators: apply advanced conflict resolution skills strategically according to context.

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Clarify Assumptions

Don’t let misunderstandings diminish the negotiation process. Be as organized as possible with what you want.

  • The person with whom you’re negotiating will likely be impressed with your organization, and they’ll also appreciate the fact that you aren’t there to waste their time
  • Do your best to paint a picture of what you want and establish your goal to reach an agreement first thing at the negotiation table.

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The most successful negotiators don't entertain dirty tricks in negotiation but instead strive to reach agreements that are satisfactory to both parties.

But if you find yourself on the receiving end of something that doesn't feel quite right, provided you recognise what's happening, you can address the situation and swiftly bring it back to a better place.

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