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Characteristics of Crisis Negotiation
- High stakes, including communication towards conflict resolution.
- Unpredictable.
- Heightened negative emotions, often leading to conflict escalation.
- Multiple parties and teams are involved.
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5 Steps for Effective Crisis Negotiation
- Prepare for crisis: Good crisis-management plans predict and set mechanisms to deal with and minimize the effects of disputes.
- Establish ground rules: This establishes a foundation for trust, and disincentivizes extreme demands.
- Conf...
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Stress-Tolerance
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The Appeal Of Emotion And Negativity
- People want to take a constant dose of the emotion they are feeling (anger, despair, anxiety) as a way to program their coping mechanism, as being in a high-alert position is useful in times of danger.
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