<ul><li>Prepare for crisis: Good crisis-management plans predict and set mechanisms to deal with and minimize the effects of disputes.</li><li>Establish ground rules: This establishes a foundation for trust, and disincentivizes extreme demands.</li><li>Confront emotions head-on: Listen to your counterpart's demands aiming to identify his underlying motivations. Active-listening techniques, such as self-disclosure, paraphrasing, and supportive remarks may help.</li><li>Don’t rush the process: Strong emotions have a tendency to de-escalate over time, which may lead to lighter demands.</li><li>Strengthen the relationship: establishing positive bonds helps both parties to see what would satisfy its counterpart.</li></ul>

5 Steps for Effective Crisis Negotiation

Communication: Opening communication avenues to your counterpart signals you are ready to listen and builds rapport between you.
Patience: Allowing your counterpart to air concerns and not jumping to conclusions or rushing towards a resolution also builds rapport.

<ul><li>High stakes, including communication towards conflict resolution.</li><li>Unpredictable.</li><li>Heightened negative emotions, often leading to conflict escalation.</li><li>Multiple parties and teams are involved.</li></ul>

Characteristics of Crisis Negotiation

What is crisis management in negotiation, and how can you deal with a growing crisis in your organization? Advice from hostage negotiators can help defuse tensions to all parties' satisfaction. Organizations often establish elaborate business crisis management plans.

Characteristics of Crisis Negotiation

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