The FBI’s Use Of Active Listening Techniques
- Minimal Encouragements: Through body language, or brief verbal replies, negotiators demonstrate that they are focused and listening attentively to the subject, this encourages the subject to keep talking and gradually relinquish more control over the situation.
- Paraphrasing: negotiators repeat in their own words the meaning of subjects’ messages back to them. This shows the negotiators are listening and understanding what the subject is conveying.
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