Learn more about communication with this collection
Conflict resolution
Motivating and inspiring others
Delegation
503
1.82K reads
MORE IDEAS ON THIS
The FBI uses a process composed of five sequential stages:
To establish rapport (Stage 3) with the subject, active listening skills (Stage 1) and empathy (Stage 2) must first be demonstrated and maintained throughout by the negotiator. As this process continues, ...
512
1.64K reads
Is to seek to hold the attention of a conversation on oneself. It occasionally manifests on the average person when we pretend to be listening, but we were really focusing on what we want to say.
498
2.55K reads
Is to not judge or analyze what the person is saying at first. Just focusing on listening and trying to understand their perspective.
496
2.02K reads
624
1.75K reads
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