“In crisis situations, emotions can dictate a person’s actions at the detriment of rational thinking.”
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In crisis situations a person’s actions is heavily based on emotions, at the expense of rationality. A negotiator seeks to reduce the negative emotions and bring back a more rational thinking process through the use of active listening, timing, empathy, rapport building, influence and control....
Insufficient emotional intelligence can hinder the ability to understand and manage emotions effectively. This may lead to challenges in integrating emotions and rational thinking.
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