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Fake emotions displayed mainly on the surface for the sake of the job profile are termed as surface acting.
It is the Mcdonalds checkout guy who gives a polite smile because he is told to or the CEO who has to hide his imposter syndrome or the bouncer at a concert who has to scowl and appear menacing even though he too is enjoying the show.
Surface acting is degrading to our well-being as it is a disconnect from our true nature and leads to exhaustion and self-estrangement.
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Deep acting is the emotional labour we put in our personality and actions that fulfil the expectations of a desired role.
Just as flight attendants have to be happy at their jobs, and bill collectors have to be nasty, we all have to modify our emotions to suit the various roles we...
There are four emotional strategies in workers who are handling customers or clients:
Being genuinely nice has the maximum impact on one’s emotional health and also helps in better performance while improving social relationships.
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