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Three Star Leadership | Wally Bock | Leadership and Listening

Leadership and Listening

Listening is a critical leadership skill you can master. 

It will help you learn about the people you work with, demonstrate you think they’re important, and help you make better decisions.

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Three Star Leadership | Wally Bock | Leadership and Listening

Three Star Leadership | Wally Bock | Leadership and Listening

https://www.threestarleadership.com/communication/leadership-and-listening

threestarleadership.com

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Key Ideas

Listening will help you lead more effectively

  • When you listen, you learn: about your teammates and what’s important to them, ideas, stories, concerns.
  • Listening sends the message that you value the other person.
  • Listening helps you make good decisions: it slows you down so you can diagnose effectively before you act.

Learn to Listen Well

  • Show that you’re paying attention. Lean in. Make eye contact. Nod.
  • Paraphrase what the other person said and ask them if you got it. 
  • Ask open-ended questions to encourage them to continue and increase your understanding.
  • Take notes during the conversation if it helps you and doesn’t make the other person uncomfortable. 

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Don't call attention to yourself

Your task is to help your team and team members do good work. You should understand that the mission is important, not you.

As a leader, you’re just there to make things work better.

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Coaching should be your primary tool in leading. If your coaching sessions seem more like you’re the therapist and your team member the patient, you’re doing it wrong. 

Your team members should pay attention to how it will be different in the future.

The Art of Confrontation
  • Develop relationships with your team members: that way both of you are more willing to listen.
  • Don’t put it off.
  • Choose a private and safe place.
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Tough conversations

If leadership is your job, you can’t walk away from them. Because they're part of your job.
These are conversations about performance and behavior. Most bosses dread them.

Make tough conversations easier
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  • Build relationships through conversations. Your employees will learn about you and whether they can trust you.
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  • Solve problems as they appear. The smaller, the easier to handle.
  • Keep tough conversations private, away from distractions.
  • Tailor what you say and do to the person you’re meeting with.
  • Treat people with dignity.