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Three Star Leadership | Wally Bock | Leadership and Listening

https://www.threestarleadership.com/communication/leadership-and-listening

threestarleadership.com

Three Star Leadership | Wally Bock | Leadership and Listening
"God gave you two ears and one mouth, and you should use them in that proportion." My mother said that. I suppose lots of mothers did. It's great advice, especially if you're the boss. There are three reasons that listening well will help you lead more effectively. Here they are.

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Leadership and Listening

Listening is a critical leadership skill you can master. 

It will help you learn about the people you work with, demonstrate you think they’re important, and help you make better decisions.

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Listening will help you lead more effectively

  • When you listen, you learn: about your teammates and what’s important to them, ideas, stories, concerns.
  • Listening sends the message that you value the other person.
  • Listening helps you make good decisions: it slows you down so you can diagnose effectively before you act.

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Learn to Listen Well

  • Show that you’re paying attention. Lean in. Make eye contact. Nod.
  • Paraphrase what the other person said and ask them if you got it. 
  • Ask open-ended questions to encourage them to continue and increase your understanding.
  • Take notes during the conversation if it helps you and doesn’t make the other person uncomfortable. 

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SIMILAR ARTICLES & IDEAS:

Listening requires mental work

We mistake listening as easy because it looks passive and instinctive, but in reality it’s hard work. Really listening (and not just appearing to listen) re...

Mistakes we make in conversations

Our general tendency is to:
  • Evaluate: We judge what someone is saying and agree or disagree.
  • Probe: We ask questions from our own frame of reference.
  • Advise: We give counsel, advice, and solutions to problems.
  • Interpret: We analyze others' motives and behaviors based on our own experiences.

What makes a great listener

  • Asking great questions;
  • Playing attention to the nonverbal communication;
  • Forgoing taking detailed notes to pay better attention;
  • Listening with the intent to understand, not the intent to respond;
  • Making people feel heard;
  • Following up on what matters.

The Art of Confrontation

  • Develop relationships with your team members: that way both of you are more willing to listen.
  • Don’t put it off.
  • Choose a private and safe place.
  • ...

Active listening

Is a technique for developing our ability to listen, to make a conscious effort to understand what people are really saying.

As a communication technique, it is used in many prof...

Core components of Active Listening

  • Comprehending: To communicate, we must first understand what the other person (or people) are actually saying.
  • Retaining: To respond in an appropriate manner, we must understand and retain what the other person has said.
  • Responding: An active response should show that we understand what the other person has said, have paid attention to their words and also read their non-verbal cues.

Improving Active Listening skills

  • Educate yourself on common cognitive biases and shortcuts;
  • Avoid trying to respond immediately. Allow the other person time to finish speaking, then provide a considered response;
  • Minimize conversational narcissism by keeping track of your use of pronouns(I, me);
  • Seek to develop a clear picture of the other person’s logic;