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Three Star Leadership | Wally Bock | Leadership and Listening

Listening will help you lead more effectively

  • When you listen, you learn: about your teammates and what’s important to them, ideas, stories, concerns.
  • Listening sends the message that you value the other person.
  • Listening helps you make good decisions: it slows you down so you can diagnose effectively before you act.

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Three Star Leadership | Wally Bock | Leadership and Listening

Three Star Leadership | Wally Bock | Leadership and Listening

https://www.threestarleadership.com/communication/leadership-and-listening

threestarleadership.com

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Key Ideas

Leadership and Listening

Listening is a critical leadership skill you can master. 

It will help you learn about the people you work with, demonstrate you think they’re important, and help you make better decisions.

Listening will help you lead more effectively

  • When you listen, you learn: about your teammates and what’s important to them, ideas, stories, concerns.
  • Listening sends the message that you value the other person.
  • Listening helps you make good decisions: it slows you down so you can diagnose effectively before you act.

Learn to Listen Well

  • Show that you’re paying attention. Lean in. Make eye contact. Nod.
  • Paraphrase what the other person said and ask them if you got it. 
  • Ask open-ended questions to encourage them to continue and increase your understanding.
  • Take notes during the conversation if it helps you and doesn’t make the other person uncomfortable. 

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SIMILAR ARTICLES & IDEAS:

The Art of Confrontation
  • Develop relationships with your team members: that way both of you are more willing to listen.
  • Don’t put it off.
  • Choose a private and safe place.
  • ...
Tough conversations

If leadership is your job, you can’t walk away from them. Because they're part of your job.
These are conversations about performance and behavior. Most bosses dread them.

Make tough conversations easier
  • Touch base often, to catch problems when they're small.
  • Build relationships through conversations. Your employees will learn about you and whether they can trust you.
  • Have regular one-on-ones with your team members.
  • Solve problems as they appear. The smaller, the easier to handle.
  • Keep tough conversations private, away from distractions.
  • Tailor what you say and do to the person you’re meeting with.
  • Treat people with dignity.
Signs of poor communication skills
  • People only approach you with questions or feedback when they absolutely need to do so.
  • If you walk away from a conversation or meeting and can’t remember what the other person said or...
Do a Self-Assessment
  • Take an honest look at how you communicate. Are you thorough, clear, and factual in how you convey yourself? How consistent are you in how you communicate?
  • Look at how clear you make your expectations—and how open you are to understanding what others expect of you.
  • Assess how do you handle “crucial conversations” that can be emotionally or politically charged.
Ditch Your Assumptions and Ask

To be effective in information gathering, you need to let go of assumptions and be aware enough to recognize when you’re jumping to conclusions, making judgments, or using labels.

Asking curious, open-ended questions encourages dialogue instead of dictating what other people should do or think, And the best communicators listen more than they speak.

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