When the going gets tough, start smiling - Deepstash
Top 7 TED Talks On Customer Success

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Top 7 TED Talks On Customer Success

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When the going gets tough, start smiling

When the going gets tough, start smiling

Frowning, grimacing, glowering, and other negative facial expressions send a signal to your brain that whatever you're doing is difficult. That causes your brain to send cortisol into your bloodstream, which raises your stress levels. Instead, force yourself to smile. It works.

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Use props to engage

People who stand or sit with their arms crossed and heads tilted forward are naturally more resistant and defensive.

To break this resistant pose, you can:

  • Shake hands. Ask for their business card. Offer a drink. 
  • ask questions that involve raising hands. Pass arou...

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Prep with a power pose

Prep with a power pose

2 minutes of power posing - standing tall, holding your arms out or toward the sky, or standing like Superman, with your hands on hips - will dramatically increase your confidence.

Try it before you step into a situation in which you know you'll feel nervous, insecure, or intimidated...

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If you're confronted...

...don't back away; just shift to a slight angle - so you're standing at an angle--much like models who almost never stand with their bodies square to the camera.

And if you wish to appear less confrontational, approach the person and stand at a 45-degree angle (while still making di...

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I love creating music, coffee, and film. Always strive for perfection.

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The Science Behind Stress

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Your central nervous system (CNS) is in charge of your “fight or flight” response. In your brain, the hypothalamus gets the ball rolling, telling your adrenal glands to release the stress hormones adrenaline and cortisol . These hormo...

The disorganized procrastinator

Your poor time-management/prioritization skills are setting you back. You hate routines because you feel they take away your freedom, but then you never have time to do what you love.

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  • When you want to work, you...

Overcome the Dunning-Kruger Effect

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