Learn more about personaldevelopment with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
When the going gets tough, start smiling
Frowning, grimacing, glowering, and other negative facial expressions send a signal to your brain that whatever you're doing is difficult. That causes your brain to send cortisol into your bloodstream, which raises your stress levels. Instead, force yourself to smile. It works.
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Prep with a power pose
2 minutes of power posing - standing tall, holding your arms out or toward the sky, or standing like Superman, with your hands on hips - will dramatically increase your confidence.
Try it before you step into a situation in which you know you'll feel nervous, insecure, or intimidated...
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Use props to engage
People who stand or sit with their arms crossed and heads tilted forward are naturally more resistant and defensive.
To break this resistant pose, you can:
- Shake hands. Ask for their business card. Offer a drink.
- ask questions that involve raising hands. Pass arou...
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If you're confronted...
...don't back away; just shift to a slight angle - so you're standing at an angle--much like models who almost never stand with their bodies square to the camera.
And if you wish to appear less confrontational, approach the person and stand at a 45-degree angle (while still making di...
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Other curated ideas on this topic:
The Science Behind Stress
Your central nervous system (CNS) is in charge of your “fight or flight” response. In your brain, the hypothalamus gets the ball rolling, telling your adrenal glands to release the stress hormones adrenaline and cortisol . These hormo...
The disorganized procrastinator
Your poor time-management/prioritization skills are setting you back. You hate routines because you feel they take away your freedom, but then you never have time to do what you love.
Typical behaviours:
- When you want to work, you...
Overcome the Dunning-Kruger Effect
- Keep learning and practicing. Instead of assuming you know all there is to know about a subject, keep digging deeper.
- Ask other people how you're doing. Another effective strategy involves asking others for constructive criticism. While it can somet...
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