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Keep An Open Mind
- Focus on the speaker’s central ideas, ignoring the delivery, the speaker or the emotions and judgments you have on the idea.
- Give the speaker your full attention.
- Listen for the significance of the message.
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3 Kinds of Listening
- Half listening: when you’re listening to some, but not all that being said for whatever reason.
- Sound listening: when you are aware words are being said, but doesn’t properly take in the meaning.
- Active listening: when you are fully focused in apprehendin...
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Participate
- Nod your understanding and make eye contact with the speaker.
- Ask clarifying questions.
- Maintain body language that shows you are interested.
- Avoid slouching in your chair and looking bored.
- Take notes, but continue to stay focused ...
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Ignore Distractions
- Sit up front.
- Tune out or shush any chatter around you.
- Face away from windows and turn off your phone to avoid distractions.
- Identify your prejudices and prevent them from generating an emotional response.
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3 Keys to Developing Active Listening
Develop active listening by practicing these three skills:
- Keeping an open mind
- Ignoring distractions and being fully present
- Participating and showing interest
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Use Your Voice and Hands Effectively
Nonverbal communication carries most of the message. Good delivery does not call attention to itself but instead conveys the speaker’s ideas clearly and without distraction. Omit nervous gestures.
Be a Great Listener
Pay attention to what people say. Listen to understand and focus on the speaker instead of thinking ahead to your reply.
Not Keeping an Open Mind
It can be tempting to stereotype new colleagues or clients, or to make assumptions about them based on just a few pieces of information.
Set time aside to listen when you meet someone new. Give them space to talk about their viewpoints and take time to absorb these.
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