Learn more about communication with this collection
Ways to improve productivity
Strategies for reducing stress
Tips for managing email overload
What Someone Closed to Listening Thinks
- How does this impact me?
- When have I experienced this?
- What would I do about this?
- Where can I take this conversation?
- What do I need to tell?
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MORE IDEAS ON THIS
Open Your Ears
Don’t jump to advanced listening techniques if you have poor listening skills as you’re very likely to get overwhelmed.
Start by just opening your ears, closing your mouth and looking the speaker in the eyes. Then ask yourself what the speaker is trying to impart on you.
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5 Roadblocks To Listening
- Disinterest in connecting.
- Long-talkers and explainers who never get to the point!
- Knowledge. Talkers know.
- Distraction by what’s next.
- Multi-tasking.
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#5. What to say when a line has been crossed
Often, if you can open up a conversation, the rest will flow.
Basic conversation starters to get the ball rolling for a difficult :
● “I thought you should know . . .”
●“I need to share my experience of what went down, because I’d like you to understand how I f...
What To Do If Your Mind Keeps You Awake
- Notice: what are my thoughts about sleep right now? How true do they feel?
- Spot the trigger: what is happening right now that might be causing me to think this way?
- Practise self-compassion: it’s understandable that my sle...
How to design service for someone with no prior knowledge
We need to think about:
- How does someone know your service exists when they need it? Does your user know your service exists?
- How do they find it once they know it’s there? Can they find it using their own logical searches for what they’re looking for?
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