Ask effective questions

The biggest mistake people make when it comes to listening is they're so focused on what they're going to say next that they fail to hear what's being said.
Avoid this by asking questions. People like to know you're listening, and something as simple as a clarification question shows that you are...

The right questions are at the heart of discovery. And one of the very first questions you should be asking yourself is “What assumptions can I challenge?”

The mere act of trying to discover what assumptions you and others are making can give you a new perspective on the chall...

Interruptions aren’t all bad: some of them can actually be pretty valuable contributions to the conversation.

So, when one of your co-workers jumps in, asking probing questions can be a great way to address the issue without direct confrontation or aggression and even allow you to get some ...