Showing Empathy
- Show them that you notice their change in behaviour. We must acknowledge the other person's unhappiness and let them know that we want to know more about what they're experiencing without trying to cheer them up.
- Ask them: "Can you help me understand?" This phrase sends out the message that you're not trying to fix their life but you're curious and that you care.
- Share an observation. Reminding people about their positive attributes can be helpful but be sure to keep it short and simple.
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