Learn more about communication with this collection
How to find common interests
How to be a good listener
How to overcome social anxiety
Showing Empathy
- Show them that you notice their change in behaviour. We must acknowledge the other person's unhappiness and let them know that we want to know more about what they're experiencing without trying to cheer them up.
- Ask them: "Can you help me understand?" This phrase sends out the message that you're not trying to fix their life but you're curious and that you care.
- Share an observation. Reminding people about their positive attributes can be helpful but be sure to keep it short and simple.
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“Every conversation is an opportunity for us to listen, to hold space and to offer an empathetic response.”
GWEN YI WONG
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Empathy
Empathy is the ability to feel and relate to another being. It's natural to experience this towards our friends, family, colleagues, and even strangers. When we empathize with someone, our good intentions often get lost in translation when we communicate.
Oftentimes,...
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Stop saying you're bad at names
- Saying that phrase makes the other person feel like they're not worth a little extra effort on your part to make their name stick
- The phrase reeks of arrogance because they're trying to get to know your name while you're not
- It immediately...
Never interrupt. Listen carefully.
One crucial principle to keep in mind when conversing with others is to never interrupt them, even if you disagree with what they're saying.
In conversation, we may want to persuade others to see our perspective, and interrupting them is a common tactic to make our point. However, interrupt...
5. Talk in terms of the other person's interests
It means finding common ground with the person you're talking to and showing that you understand their point of view. When you talk about things that the other person is interested in, they're more likely to be engaged in the conversation and to feel like you're on their side.
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