Empathy is the ability to feel and relate to another being. It's natural to experience this towards our friends, family, colleagues, and even strangers. When we empathize with someone, our good intentions often get lost in translation when we communicate.

Oftentimes, when we try to comfort the other person, we are quick to give unsolicited advice and offer solutions to try and fix their problems when what they really need is someone who will listen with no judgments or commentary.

1. Show them that you notice their change in behaviour. We must acknowledge the other person's unhappiness and let them know that we want to know more about what they're experiencing without trying to cheer them up.
2. Ask them: "Can you help me understand?" This phrase sends out the message that you're not trying to fix their life but you're curious and that you care.
3. Share an observation. Reminding people about their positive attributes can be helpful but be sure to keep it short and simple.