Empathy is the ability to feel and relate to another being. It's natural to experience this towards our friends, family, colleagues, and even strangers. When we empathize with someone, our good intentions often get lost in translation when we communicate.
Oftentimes, when we try to comfort the other person, we are quick to give unsolicited advice and offer solutions to try and fix their problems when what they really need is someone who will listen with no judgments or commentary.
“Every conversation is an opportunity for us to listen, to hold space and to offer an empathetic response.”
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