Empathy is the ability to feel and relate to another being. It's natural to experience this towards our friends, family, colleagues, and even strangers. When we empathize with someone, our good intentions often get lost in translation when we communicate. 
Oftentimes, when we try to comfort the other person, we are quick to give unsolicited advice and offer solutions to try and fix their problems when what they really need is someone who will listen with no judgments or commentary.

Empathy

<ol>
<li>Show them that you notice their change in behaviour. We must acknowledge the other person's unhappiness and let them know that we want to know more about what they're experiencing without trying to cheer them up.</li>
<li>Ask them: "Can you help me understand?" This phrase sends out the message that you're not trying to fix their life but you're curious and that you care.</li>
<li>Share an observation. Reminding people about their positive attributes can be helpful but be sure to keep it short and simple.</li>
</ol>

Showing Empathy

“Every conversation is an opportunity for us to listen, to hold space and to offer an empathetic response.”

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					Mar 2, 2021


					
				</div><img width="720" height="432" src="https://ideas.ted.com/wp-content/uploads/sites/3/2021/03/FINAL_BH_Empathy-Conversation.jpg?w=750" alt="" srcset="https://ideas.ted.com/wp-content/uploads/sites/3/2021/03/FINAL_BH_Empathy-Conversation.jpg 2000w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/03/FINAL_BH_Empathy-Conversation.jpg?resize=150, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/90 150w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/03/FINAL_BH_Empathy-Conversation.jpg?resize=300, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/180 300w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/03/FINAL_BH_Empathy-Conversation.jpg?resize=768, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/461 768w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/03/FINAL_BH_Empathy-Conversation.jpg?resize=1024, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/614 1024w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/03/FINAL_BH_Empathy-Conversation.jpg?resize=1536, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/922 1536w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/03/FINAL_BH_Empathy-Conversation.jpg?resize=167, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/100 167w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/03/FINAL_BH_Empathy-Conversation.jpg?resize=1000, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/600 1000w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/03/FINAL_BH_Empathy-Conversation.jpg?resize=750, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/450 750w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/03/FINAL_BH_Empathy-Conversation.jpg?resize=190, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/114 190w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/03/FINAL_BH_Empathy-Conversation.jpg?resize=345, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/207 345w"><div class="caption" dir="ltr"> Pete Ryan</div><img src="https://ideas.ted.com/wp-content/uploads/sites/3/2021/02/Lexus_Banner_rev.png" alt="" width="720" height="90" srcset="https://ideas.ted.com/wp-content/uploads/sites/3/2021/02/Lexus_Banner_rev.png 2000w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/02/Lexus_Banner_rev.png?resize=150, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/19 150w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/02/Lexus_Banner_rev.png?resize=300, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/38 300w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/02/Lexus_Banner_rev.png?resize=768, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/96 768w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/02/Lexus_Banner_rev.png?resize=1024, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/128 1024w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/02/Lexus_Banner_rev.png?resize=1536, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/192 1536w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/02/Lexus_Banner_rev.png?resize=800, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/100 800w, https://ideas.ted.com/wp-content/uploads/sites/3/2021/02/Lexus_Banner_rev.png?resize=750, https://ideas.ted.com/4-easy-ways-to-express-empathy-in-your-next-conversation/94 750w">This post is part of TED’s “How to Be a Better Human” series, each of which contains a piece of helpful advice from people in the TED community;&nbsp;browse through&nbsp;<a href="https://ideas.ted.com/tag/how-to-be-a-better-human/" rel="noopener noreferrer" dir="ltr">all the posts here.&nbsp;</a>Slumped shoulders, downcast eyes, avoiding your texts — it’s not hard to recognize when one of your friends, family members or colleagues is having a rough day. What isn’t quite as easy: Knowing what to say.“Empathy may come naturally to us, but it gets lost in translation, especially in conversations,” says social entrepreneur <a href="http://www.gwenyi.com/" dir="ltr">Gwen Yi Wong</a> in a TEDxMonashUniversityMalaysia Talk.Too often we rush in to solve the problem or offer quick advice or consoling phrases like “Things could be worse” or “Look on the bright side” — all in an effort to make them feel better. But what the other person really needs is someone who will listen without judgement or commentary.“Empathy is the ability to feel and relate to another human being,” says Wong.Wong said she always craved having “deeper conversations” with the people in her life, but it wasn’t until she left her “dream city” of San Francisco and returned to Malaysia, broke, depressed and burnt out, that she started opening up to friends about her feelings.Those conversations led to more conversations and hours of research, and ultimately Wong founded <a href="https://www.tribeless.co/" dir="ltr">Tribeless</a>, an empathy training company.Here, she shares a few steps that can maximize empathy when you’re talking to a friend in need:<h2>1. Show them that you notice they’re struggling&nbsp;</h2>Acknowledge the other person’s unhappiness, and let them know you want to know more about what they’re going through. Start off with a simple “Hey, are you OK?” or “You look like you’re worried about something. What’s going on?” Then listen to what they have to say without trying to cheer them up, distract them or tell them what to do.<h2>2. Ask them: “Can you help me understand?” </h2>This deliberate phrasing sends the message that you’re not trying to fix their life but that you’re curious and you care about them. For example, if a friend complains that they’re feeling overlooked at work, ask “Can you help me understand why you feel like other people are getting more recognition than you?” or “Can you help me understand how feeling overlooked is affecting how you think about your job?”<h2>3. Share an observation</h2>If it seems appropriate, tell your friend something you’ve observed about them. You might say to the person who feels overlooked at work: “You light up whenever you talk about how you ended up in this field. Do you still feel that way at work?” Reminding people about their positive attributes can be helpful when they’re down, but keep your observation short and keep the attention focused on them and their experiences, not on you. Regardless of what you say, let them know you’re firmly on their side and you’re there to listen and support them. Even if you do have advice that might be able to help them, keep it to yourself.You can decide what to do next — whether it’s continuing the conversation, going for a walk or changing the subject — based on your friend’s response. Just be sure to check in with them on this topic at some other time so they’ll know that your interest was sincere and that you were really hearing them, not going through the motions.And the next time you see a friend looking weighed down, speak up. As Wong puts it, “Every conversation is an opportunity for us to listen, to hold space and to offer an empathetic response.”&nbsp;&nbsp;Watch her TEDxMonashUniversityMalaysia Talk here:

It’s not hard to recognize when a friend, family member or colleague is having a rough day, but what isn't as easy is knowing what to say. The next time that happens, use these three tips to show you're there for them, from social entrepreneur Gwen Yi Wong.

Communication

This post is part of TED’s “How to Be a Better Human” series, each of which contains a piece of helpful advice from people in the TED community; browse through <a dir="ltr" href="https://ideas.ted.com/tag/how-to-be-a-better-human/" rel="noopener noreferrer">all the posts here.  </a>

Slumped shoulders, downcast eyes, avoiding your texts — it’s not hard to recognize when one of your friends, family members or colleagues is having a rough day.

What isn’t quite as easy: Knowing what to say.

“Empathy may come naturally to us, but it gets lost in translation, especially in conversations,” says social entrepreneur <a dir="ltr" href="http://www.gwenyi.com/">Gwen Yi Wong </a>in a TEDxMonashUniversityMalaysia Talk.

Too often we rush in to solve the problem or offer quick advice or consoling phrases like “Things could be worse” or “Look on the bright side” — all in an effort to make them feel better. But what the other person really needs is someone who will listen without judgement or commentary.

“Empathy is the ability to feel and relate to another human being,” says Wong.

Wong said she always craved having “deeper conversations” with the people in her life, but it wasn’t until she left her “dream city” of San Francisco and returned to Malaysia, broke, depressed and burnt out, that she started opening up to friends about her feelings.

Those conversations led to more conversations and hours of research, and ultimately Wong founded <a dir="ltr" href="https://www.tribeless.co/">Tribeless </a>, an empathy training company.

Here, she shares a few steps that can maximize empathy when you’re talking to a friend in need:

1. Show them that you notice they’re struggling

Acknowledge the other person’s unhappiness, and let them know you want to know more about what they’re going through. Start off with a simple “Hey, are you OK?” or “You look like you’re worried about something. What’s going on?” Then listen to what they have to say without trying to cheer them up, distract them or tell them what to do.

2. Ask them: “Can you help me understand?”

This deliberate phrasing sends the message that you’re not trying to fix their life but that you’re curious and you care about them. For example, if a friend complains that they’re feeling overlooked at work, ask “Can you help me understand why you feel like other people are getting more recognition than you?” or “Can you help me understand how feeling overlooked is affecting how you think about your job?”

If it seems appropriate, tell your friend something you’ve observed about them. You might say to the person who feels overlooked at work: “You light up whenever you talk about how you ended up in this field. Do you still feel that way at work?” Reminding people about their positive attributes can be helpful when they’re down, but keep your observation short and keep the attention focused on them and their experiences, not on you. Regardless of what you say, let them know you’re firmly on their side and you’re there to listen and support them. Even if you do have advice that might be able to help them, keep it to yourself.

You can decide what to do next — whether it’s continuing the conversation, going for a walk or changing the subject — based on your friend’s response. Just be sure to check in with them on this topic at some other time so they’ll know that your interest was sincere and that you were really hearing them, not going through the motions.

And the next time you see a friend looking weighed down, speak up. As Wong puts it, “Every conversation is an opportunity for us to listen, to hold space and to offer an empathetic response .”

Watch her TEDxMonashUniversityMalaysia Talk here:

3 simple ways to express empathy in your next conversation

Empathy

Showing Empathy

GWEN YI WONG

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