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How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
After the meeting
It is important to always follow up any 1:1 with notes on what was discussed, decisions made and, if relevant, any constructive feedback that will be measured going forward. Keep it short and sweet.
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The agenda
- Topics in a 1:1 should be about professional growth, personal connection and for giving each other feedback. Do not use the meeting to re-hash things from a group meeting, unless there are specific things you took off-line in that meeting or need to provide/get constructive feedback.
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Why 1:1’s are important
- Making time for an individual says you give a damn about them as a person.
- The 1:1 is the only forum where you can have an honest, private, conversation with each other about what’s really going on.
- This is a routine opportunity for you, as a manager, to asse...
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Set expectations
- If this is a new process you are putting in place at your company/in your team, be transparent about it.
- Be clear that you do this with all employees who work directly for you.
- Book a regular cadence of 1:1s. They should not be ad-hoc. It’s ok to skip one...
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The 1:1 meeting
- Walk through the agenda. Ask if there’s anything else to add before you dig in.
- If there are hard things to discuss , try to bookend it with 2 positive topics. That way, the close of the meeting doesn’t leave your employee feeling down.
- Do not monopolize th...
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To Do After Every Meeting
After and in between meetings, quickly send out clear and concise meeting notes and follow up on the commitments made.
- If you don’t capture the conversation and put it into a form that can be easily retrieved later, the thinking and the agreements can be lost.
- Persistenc...
How to take valuable notes during the meeting?
- Note taking application: Many people prefer old-school way of taking notes using notepad/pen while others prefer a reliable note-taking application.
- Taking notes: While capturing meeting notes, it will be useful to categorize the content in three buc...
Meeting Amnesia
Too often, we end up in the same bad meeting over and over again, just because no one remembers what was discussed in the last meeting. To avoid meeting amnesia, schedule a short five-minute team debrief after key internal and external calls. These debriefs are e...
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