Mindful measurement

While businesses do need metrics to measure their performance, performance indicators do not fit perfectly with a specific metric and should not be artificially forced to fit a measurement model.

Principles to help measure performance in a mindful way.

• People-first management. Relationships cannot be measured or easily defined.
• Metacognition. Periodically reflect on the way your current measurement systems impact the way you think and work.
• Non-measurable performance indicators. Innovation, creativity, enthusiasm, expertise, etc. can't be measured.

Blind measurement can lead to problems at the individual, corporate, and societal levels.

• The wrong metrics can cause unintended consequences. For example, when the British government offered a bounty for every dead cobra in Delhi, enterprising start...