Mindful measurement
While businesses do need metrics to measure their performance, performance indicators do not fit perfectly with a specific metric and should not be artificially forced to fit a measurement model.
Principles to help measure performance in a mindful way.
- People-first management. Relationships cannot be measured or easily defined.
- Metacognition. Periodically reflect on the way your current measurement systems impact the way you think and work.
- Non-measurable performance indicators. Innovation, creativity, enthusiasm, expertise, etc. can't be measured.
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