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"What gets measured gets managed" is not only erroneously attributed to famous management consultant Peter Drucker, but it is also flawed.
The idea possibly came from a paper published in 1956 by V.F. Ridgway. He was pointing out that we should be more careful when using quantitative measures. The quote of journalist Simon Caulkin read: "What gets measured gets managed - even when it's pointless to measure and manage it, and even if it harms the purpose of the organisation to do so."
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Blind measurement can lead to problems at the individual, corporate, and societal levels.
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While businesses do need metrics to measure their performance, performance indicators do not fit perfectly with a specific metric and should not be artificially forced to fit a measurement model.
Principles to help measure performance in a mindful way.
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