Four Steps To An Authentic Repair
- Acknowledge the offense. Let the person affected know that you are taking accountability for your words and your actions.
- Express remorse. A sincere "I'm sorry" is sufficient. Let go of the fear that you might be letting go of your power.
- Consider offering a brief explanation, only if the person is willing to listen to your side of the story but focus on apologizing.
- Express your sincere intention to fix the situation and prevent it from happening again
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