How to correct communication mistakes that spread workplace confusion
Curated from: fastcompany.com
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Failure of communication
The goal of effective communication in the workplace is to reach a mutual understanding. We want everyone on the same page so that we can move in the same direction.
When working from home, we can easily confuse being constantly connected to our colleagues with effective communication. But it is not the same. We can follow some strategies to ensure we are getting our point across, and we can listen to others.
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Avoid assumptions
Assuming your listeners are aware of the same knowledge as you can lead to a communication breakdown.
A good strategy to avoiding assumption-based confusion is to ensure your message is straightforward and quantifiable. More information is better than less. If you are unsure if you are understood, ask your listeners.
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Clarify your pursuits
More communication is different from good communication. Before you hit "send" on a companywide email, consider what you are trying to achieve.
Knowing your goal can be helpful in choosing a suitable medium for communication. Before calling a meeting, ask if it is the best way to reach your goal. You may be able to convey the same message in an email thread.
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Pay attention to your tone
How we communicate comes down to tone. The way we say something matters. It sends messages about how we're feeling.
This is true for verbal and written communication. In writing, the tone is conveyed through language choice and formatting. Capitalised words feel like the sender is shouting. Chatty, unpunctuated messages are not suitable when sending a project update to your boss.
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Practice active listening
Active listening is an essential part of communication. It does not mean agreeing with everything you're told.
Active listening includes respecting others' perspectives and avoiding judgmental language.
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