3 Practices for Continuous improvement

  • Performance transparency: it starts with making goals public and cascading those goals  in a way that is tailored to individuals at all levels of the organization.
  • Knowledge sharing: critical to scaling best practices across (and up and down) organizations.
  • Employee involvement: frontline employees are closest to the work and typically have the richest insights on how their work can be done better. Capturing their perspectives is critical.

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How continuous improvement can build a competitive edge

How continuous improvement can build a competitive edge

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