3 Practices for Continuous improvement
- Performance transparency: it starts with making goals public and cascading those goals in a way that is tailored to individuals at all levels of the organization.
- Knowledge sharing: critical to scaling best practices across (and up and down) organizations.
- Employee involvement: frontline employees are closest to the work and typically have the richest insights on how their work can be done better. Capturing their perspectives is critical.
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"If you want to build a ship, don’t drum up the men to gather wood, divide the work and give orders. Instead, teach them to yearn for the vast and endless sea." - The little Prince
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