NEVER generalise in arguments
Generalising is making statements in which you generalise behaviour, for example "you never wash up" or "you are always on your phone".
These are poor to use as it is an exaggeration, and the person hearing that will hear those statements and disagree with and attack the frequency, rather than what you want to discuss.
For example a response might be: "I do wash up, I washed up yesterday morning" - this is about the frequency, rather than what you wanted to achieve by saying that.
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