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Essential product management skills
How to work effectively with cross-functional teams
How to identify and prioritize customer needs
You can be completely right but they won‘t agree
We can be wrong when we believe we are right as people can be right in different ways. Think about misinterpreted communication between person A saying something to person B.
B might not hear A say something and so could say B ignored them, while B says A said nothing to them. Technically they are both right. Neither will change their opinion.
By understanding that your unbeatable logic might be wrong in their eyes, you can prevent situations caused from a difference in perception.
353
2.9K reads
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Give praise at the end of a sentence
Rather than giving praise at the start, say it at the end. Usually when people hear praise they expect something negative to come after it, which can devalue the praise as it can be seen as fake: a tool just to deliver something negative.
Be specific with what you're praisi...
413
2.81K reads
Use L.E.A.P.S. to communicate with angry people
Listen - listen to what they have to say and show that you are actively listening.
Empathise - show that you care by declaring your understanding of their feelings.
Ask - ask open ended questions to both find out information and allo...
514
3.47K reads
Empathy diffuses tension
When dealing with angry people, expressing empathy and understanding towards them can calm them down as they are able to find someone who gets what they are saying.
Express empathy by showing you care about how they feel - try to be helpful...
451
4.53K reads
NEVER generalise in arguments
Generalising is making statements in which you generalise behaviour, for example "you never wash up" or "you are always on your phone".
These are poor to use as it is an exaggeration, and the person hearing that will hear those statements ...
395
3.09K reads
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Primarily focused on self improvement and productivity. I aim to be a more effective person.
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- Research has found that “Hello, how are you?” is the most effective conversation starter, but you can use context, like impressions or the location, in its place.
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Debating: The Three Strategies To Cool Off The Other Person
- Agree with them: Find the common point where you can agree with the other person.
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