The term "emotional labour"

Our feelings are hard at work. In 1983, Arlie Russel Hochschild defined labour as requiring one to "induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others."

Clear examples of emotional labourer are therapists and other healthcare professionals, communications professionals, and educators. But we all do emotional labour when we empathise with our customers or plan a project at work.