What Authenticity Is

Performative authenticity is tied to economic success and social prestige, which means that your specialness has to be performed. In order for people to distinguish themselves, they must seek attention and visibility, and positively affect others with their self-representations.

There are four emotional strategies in workers who are handling customers or clients:

• Deep Actors, who feel what they show, are emotionally healthy and aren’t disconnected with themselves. The genuineness of their emotions makes them authentic and trustworthy.

Many leaders try to be one way at work, while their “true” personality emerges outside of work. They think that leadership is an act.

These leaders are often confused when their employees don’t trust or like them, and can’t really wait to work elsewhere.