Six ways to create new value for customers

1. The Services Shift

The move from a product-oriented business model to a service-oriented model focused on getting some job done for the customer.

2. The Stakeholder Shift

The move from a shareholder orientation to creating value for all stakeholders in the greater ecosystem and business model context.

3. The Digital Shift

The move from fragmented online and of f l ine business operations to an always-on business model that is connected to customers and their needs.

4. The Platform Shift

The move from a disintegrated ecosystem of businesses and uneven value exchange to directly connecting people and businesses facilitating value exchange in an orderly way.

5. The Exponential Shift

The move from improving businesses and revenue streams in terms of single- or double-digit percentage growth to exponential thinking and 10x growth and impact.

6. The Circular Shift

The move from take-make-dispose to restorative, regenerative, and circular value creation.