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Sandwich the no between two yeses
This technique could be used to explain your commitments and to ask for another way to contribute.
To illustrate, here is an example:
Scenario: Your boss asks you to work on the weekend, but you have family commitments you cannot break.
Yes: Explain your commitments to your boss.
No: Explain how that prevents you from coming in on the weekend.
Yes: Ask other ways you could help without working on weekends.
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Saying no is a major challenge for people
The more difficulty you have saying no, the more likely you are to experience stress, burnout, and even depression - 3 things that hinder your emotional intelligence.
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Be prepared to repeat yourself
Be firm. In some cases, you may have to repeat yourself more than once. If you offered any explanation with your original response, you can repeat this explanation or just say no again. Don't back yourself into a corner by trying to explain yourself further. It is your right to say no to a...
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Make sure you’re actually saying “no”
Do not beat around the bust explaining and making excuses or don't give false hopes that you could. Don't waste each others' time, if you want to say no, just say no.
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Find your yes
Before you can become good at saying no, you have to know what you're saying yes to when you're saying no. Every opportunity that you pass with a no is really saying yes to something else.
And if you feel like saying yes, ask for time to think about it before providing an answer. It...
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The Over-Committer
You say yes to everything and have trouble setting boundaries, or if you a boss, setting boundaries on the behavior of others who report to you. You overwhelm yourself and that leads to difficulties in fulfilling all your commitments.
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How to reduce the egocentric bias
- Develop an awareness of the egocentric bias. It will help you to understand why people act in certain ways.
- Explore alternative viewpoints. Viewing a situation from another person's perspective can reduce the effects of the egocentric bias.
If the answer is “no” or “maybe”
- If you get a “maybe,” make sure you’re clear on what next steps are. It’s okay to say something like, “Could I plan to check back with you when we meet on the 20th?”
- If the answer is no, this is a perfect opportunity to ask, “Can you tell me what you think it w...
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