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Techniques in Handling People

  • Don’t criticize, condemn or complain.
  • Give honest and sincere appreciation.
  • Arouse in the other person an eager want.
  • @brielle49


    1. Become sincerely interested in other people.
    2. Smile.
    3. Remember that a person’s name is to that person the sweetest and most important sound in any language.
    4. Be a good listener. Encourage others to talk about themselves.
    5. Talk in terms of the other person’s interests.
    6. Make the other person feel important.
    • The only way to get the best of an argument is to avoid it.
    • Never say, “You’re wrong.” Respect the other person’s opinions.
    • If you are wrong, admit it.
    • Get the other person saying “yes, yes” immediately.
    • Let the other person do a great deal of the talking.
    • Let the other person feel that the idea is his or hers.
    • Try to see things from the other person’s point of view.
    • Be sympathetic with the other person’s ideas and desires.
    • Appeal to the nobler motives.
    • Dramatize your ideas.
    • Throw down a challenge.
    • Give praise and honest appreciation.
    • Call attention to people’s mistakes indirectly.
    • Talk about your own mistakes before criticizing the other person.
    • Ask questions instead of giving direct orders.
    • Praise the slightest improvement.
    • Give the other person a fine reputation to live up to.
    • Use encouragement. Make the fault seem easy to correct.
    • Make the other person happy about doing the thing you suggest.
    Dale Carnegie
    When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity<
    Dale Carnegie
    The only way on earth to influence other people is to talk about what they want and show them how to get it."&
    Dale Carnegie
    If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own<

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    • Avoid arguments.
    • Show respect for the other person’s opinions. 
    • If you are wrong, admit it quickly.
    • To win someone to your cause, first convince him that you are his sincere friend.
    • Let the other people talk themselves out and try to see things from the other person’s point of view.
    • Let the other person feel that the idea is his or hers. 
    • Dramatize your ideas. The truth has to be made vivid, interesting, dramatic.



    You can make more friends in a month by being genuinely interested in other people, than in a year by trying to make other people interested in you.

    How To Win Friends and Influence People

    by Dale Carnegie



    When talking with people, we should never begin with the points on which we disagree. We should start by emphasizing the things on which we agree, and be sure to convey that we’re both striving for the same result - our differences are in method, but not purpose.

    The key is to keep our opponent from saying “no,” as this is a very difficult sentiment to overcome.