"When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity."

<li>Don’t criticize, condemn or complain.</li>
<li>Give honest and sincere appreciation.</li>
<li>Arouse in the other person an eager want.</li>

Techniques in Handling People

"If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own."

<ol><li>Become sincerely interested in other people.</li><li>Smile.</li><li>Remember that a person’s name is to that person the sweetest and most important sound in any language.</li><li>Be a good listener. Encourage others to talk about themselves.</li><li>Talk in terms of the other person’s interests.</li><li>Make the other person feel important.</li></ol>

6 ways to make people like you

<ul><li>The only way to get the best of an argument is to avoid it.</li><li> Never say, “You’re wrong.” Respect the other person’s opinions.</li><li>If you are wrong, admit it.</li><li>Get the other person saying “yes, yes” immediately.</li><li>Let the other person do a great deal of the talking.</li><li>Let the other person feel that the idea is his or hers.</li><li>Try to see things from the other person’s point of view.</li><li>Be sympathetic with the other person’s ideas and desires.</li><li>Appeal to the nobler motives.</li><li>Dramatize your ideas.</li><li>Throw down a challenge.</li></ul>

Win people to your way of thinking

"The only way on earth to influence other people is to talk about what they want and show them how to get it."

<ul><li>Give praise and honest appreciation.</li><li>Call attention to people’s mistakes indirectly.</li><li>Talk about your own mistakes before criticizing the other person.</li><li>Ask questions instead of giving direct orders.</li><li>Praise the slightest improvement.</li><li>Give the other person a fine reputation to live up to.</li><li>Use encouragement. Make the fault seem easy to correct.</li><li>Make the other person happy about doing the thing you suggest.</li></ul>

Change People Without  Offense

A brief, no fluff, summary of Dale Carnegie's How to Win Friends and Influence People. Techniques in Handling People Don't criticize, condemn or complain. Give honest and sincere appreciation. Arouse in the other person an eager want. Six ways to make people like you Become genuinely interested in other people.

DALE CARNEGIE

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