How to Win Friends and Influence People by Dale Carnegie
“If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”
SIMILAR ARTICLES & IDEAS:
When people speak, the best responses are both active and constructive: engaged, enthusiastic, curious and has supportive nonverbal action. Ask questions. Be excited. Ask for details. Smile. Touch. Laugh.
It's a powerful technique - it makes you more liked and people more receptive to your requests.