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How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
In contrast to existing communities, new ones lack a social identity, an established way of participation and assurances of reward or value. These are the foundation of the Community Engagement Cycle.
This is why most communities fail before they even begin. A company needs to establish these four elements if they are to have people’s engagement.
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“Talent wins games, but teamwork and intelligence win championships.”, Michael Jordan
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