The core idea is that a job is what an individual, say your customer or prospective customer, wants to accomplish in a given circumstance. The circumstances themselves are more important than product attributes, technologies, etc. And good products or features solve problems that had only poor or inadequate solutions before.
For PMs, understanding the "jobs" their customers want to "hire" their product for is a critical guide for knowing what to build, how to build it and how to market it.
Clayton Christensen explaining the jobs to be done framework
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JOBS-TO-BE-DONE is a perspective βΒ a lens through which you can observe markets, customers, needs, competitors, and customer segments differently, and by doing so, make innovation far more predictable and profitable.
The primary focus has to be on the problems faced by customers. Instead of features, one can opt to provide themes, based on what the customer wants and what problem is solved.
Themes are a promise to solve problems not to build features. Once youβve truly understood customer prob...
It ensures that the needs and wants of your customer remain front and center as you develop products and services and make plans to bring those ideas to life.Β
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