<ul><li>Multimedia communication: choosing the most suitable media and format to convey a message.</li><li> Oral communication: presenting an idea, opinion, or analysis, whether in front of one person or a group.</li><li> Written communication: adhering to the writing rules suitable to the medium, audience, and context.</li><li> Visual communication: diagramming, illustrating, or visualizing complex information.</li></ul>

Communication

· Learning independently.· Learning from interactions with others and helping others learn by sharing skills and practices.· Demonstrating introspection and reflexivity.· Showing curiosity and being inspired by new ideas and methods.· Knowing how to concentrate

Lifelong Learning

· Knowing how to define objectives.· Managing time effectively.· Being proactive, reacting quickly when necessary.· Showing discipline.· Working independently.Taking the initiative and assuming responsibilities

Organization

· Knowing how to respond to a user or customer needs appropriately.· Knowing how to resolve conflicts.· Knowing how to give and receive constructive feedback.

Service Orientation

· Demonstrating resilience and adapting to changes.· Managing stress.· Knowing how to motivate yourself and others.· Demonstrating the ability to anticipate.

Emotional Intelligence

1. Decision Making2.Critical Thinking3. Creativity4.Communication5.Collaboration6.Service Orientation7. Emotional Intelligence8.Lifelong Learning9.Organization

9 Must have Soft Skills!

· Objectively analyze information.· Process information and data.· Anticipate the consequences of a choice.· Be proactive.· Take responsibility.· Adhere to your values or the values of the organization.

Decision Making

<ul><li> Generating ideas and imagining possible solutions to solve a problem.</li><li> Taking the initiative.</li><li> Demonstrating curiosity, exploring new perspectives</li></ul>

Creativity

· Problematization: formulating a question or problem to arouse reflection.· Processing information and data.· An objective analysis of a situation.

Critical Thinking

<ul><li>Teamwork.</li><li> Facilitating collective intelligence: knowing how to lead a working group and producing collaborative creations.</li><li> Conflict resolution.</li><li> Receiving and sharing constructive feedback.</li><li>Empathy: Actively listening to person, understanding his/her emotions, feelings </li></ul>

Emotional Intelligence

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Emotional Intelligence

Emotional intelligence

Emotional Intelligence (EI)