Test / Implement - Deepstash
Onboarding Matters

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How to create a successful onboarding process

Why onboarding is crucial for customer retention

How to measure the success of onboarding

Onboarding Matters

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Test / Implement

  1. Allow users to Drive Experience 
  2. Agile - Lean - Iterative - MVP 

184

540 reads

MORE IDEAS ON THIS

Steve Eppinger

You have to immerse yourself in the problem

185

747 reads

Start to Gather Insights

  1. Practicing Empathy
  2. Observation
  3.  Interviewing

185

400 reads

Build Scrappy Prototypes

  1. Iterate - Measure - Learn 
  2. Learn About Unmet Needs

185

348 reads

Jakob Nielsen

a wonderful interface solving the wrong problem will fail.

204

2.48K reads

Key Questions

  1. Feasible
  2. Viable
  3. Desirable 

184

443 reads

5 Stages of Design Think

  1. Empathy 
  2. Define 
  3. Ideate 
  4. Prototype 
  5. Test and Implement 

201

754 reads

Challenges of Innovation

  1. Customer Unmet Needs 
  2. Diverse Voices in solution 
  3. Lower risks and costs 
  4. Easier to kill the creative ideas than to kill the incremental ones.
  5. Employee buy-in.

193

1.48K reads

Research

  1. Past, Present, and Future
  2. Three Types of Research
  3. generative : Find the New; Needs 
  4. evaluative : Feedback; iterate Forward 
  5. validating : Current happening

186

712 reads

How to Get Started

  1. Start to Gather Insights
  2. Build Scrappy Prototypes 
  3. Turn Problems into Questions 
  4. Research to Understand 

191

657 reads

Turn Problems into Questions

When faced with how to improv retention rates

How can we make a better employee experience?

ReFocus 

184

397 reads

Lateral Thinking

Edward De Bono 

Great Book for Ideation 

challenging assumptions

189

617 reads

Ideate

  1. Suspend Judgment
  2. Creative Crazy 
  3. Recombine Remix 
  4. Different people 

190

500 reads

4 Principles of Design Thinking

  1. User / Human Centered : 
  2. Flexibility : Embrace Change : Perpetual Beta 
  3. Creative Energies: Propel Innovation 
  4. Doing Centric

197

1.31K reads

Empathize

  1. What your users do, say, think, and feel.
  2. What are their Outcome Expectations 
  3. ‘what motivates or discourages users?’ 
  4. ‘where do they experience frustration?’ 

196

626 reads

Design Think Foundations

Suspend judgment 

  1. Go Wild! 
  2. Up Creativity Before Down Selection 
  3. Avoid Local optimas and Sequence Time Bias 
  4. Prototype Test Refine 
  5. Iteration 
  6. Fail Fast Learn Faster 
  7. Implement

192

896 reads

Define

  1. JTBD: jobs to be done 
  2. needs; unmet Needs >> Opportunities 
  3. common patterns Across Users 

187

555 reads

Doing Centricity

Google method to generate and scale ideas

  1. Experiment 
  2. Measure / Learn 
  3. Share 
  4. Scale 

186

1.03K reads

Prototype

  1. What are the components to the solution
  2. Tactile / Modules / MVP 

183

412 reads

Charles Kettering

If you have always done it that way, it is probably wrong.

184

499 reads

CURATED FROM

CURATED BY

gopu44

Founder startup, analytics, creative thinking

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