How to guide decision making
There are two key parameters that an organization needs to put in place to guide decision-making:
1) the organization’s clearly communicated strategy -
leadership has to determine which decisions are “strategic” (and should be undertaken only by top management) and which decisions are “operational” (and can be undertaken by employees)
2) the organization’s values and purpose - they will help employees decide what actions support the purpose and values and what actions do not support them. This will help them decide what to do themselves and what to refer to top management to decide.
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