Ask questions before sending your response to email
Keeping your recipient in mind, ask yourself:
- Am I writing too much?
- Is the message confusing? Will it raise more questions than it will answer?
- Is there anything that could be misinterpreted, or that sounds angry, desperate, or emotional?
- Is there anything unnecessary I can remove from this message?
- Would it be better to communicate this by phone (or in person)?
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