Think of yourself as an inkblot

Likeable people make certain they use others’ names. Research shows that people feel validated when the person they’re speaking with refers to them by name during a conversation.

Make remembering people’s names a brain exercise if you have trouble with names.

Offer a genuine and humble apology, acknowledging your error and the harm you caused to the other person, team, or the business.

Don’t be defensive or make your apology about yourself. What other people care about is your impact, not your intent.

For example, do...

1. In-tune with your own passion. When people are genuinely passionate about the problems that your company is trying to solve, they will be energized by any challenge that stands in their way.
2. Always questioning how it can be done better. The average person rarely conside...