Delivering bad news

Never use email to deliver bad news.

If you need to lay off someone on your team, or provide feedback, do it in person. It’s easy for misunderstandings to occur through email. In person, you can communicate with compassion and empathy, and you can use your body language and vocal tone to further convey your sincerity and intentions.

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10 Simple Ways to Improve Your Business Writing Skills

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10 Simple Ways to Improve Your Business Writing Skills

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